What started as a way to pick up and drop vehicles for servicing has led to millions of moments of passion and joy as people around the world make best use of precious time saved. Our clients deliver trust and transparency with the help of our technology.
21North Europ Assistance, the only global vehicle ownership lifecycle assistance platform, continues to reimagine the auto after-market industry to the benefit of global auto and auto related brands, assistance professionals and consumers. 21North Europ Assistance delivers the quickest, safest and most innovative vehicle assistance service, products and technology by combining location based services, real time data, artificial intelligence and end-end connected communication. Our platform powers vehicle assistance solutions for leading brands across the automotive, insurance, fleet companies and corporates.
Years domain experience in the core team
Employees
Assistance providers
Transactions
Transaction value
On-time arrival
New city added every month
Global intellectual property patents
Cities across the world
A group company of Europ Assistance, the inventor of assistance, supports over 300 million customers in 208 countries thank to our network of 750,000 approved providers and 37 assistance centres. Europ Assistance provides roadside assistance, travel insurance & assistance, personal assistance such as senior care, digital identity protection, telemedicine and Conciergerie. The vision of our 7,530 employees is to be the most reliable care company in the world. Europ Assistance is part of the Generali Group, one of the world’s leading insurers.
These strengths enables us to deploy our service to brand new markets at a faster pace.
Scalable and intelligent technology platform
Strong business process
Deep domain knowledge
We are a unique combination: one of the largest insurance and assistance company in the world and passion, speed and hunger of a start-up. Every morning we come to assist our customers and take a step towards achieving our mission and vision with strong core values
Vehicle Ownership experience isnt the only thing we’re changing through our technology. We’re building a culture within 21North Europ Assistance that emphasizes doing the right thing, period, for clients, ambassadors and employees. Find out more about the team that’s leading the way.
Praveen Surendiran – Managing Director
Sreekumar S – Director – Technology
Kathie Gao Cheng – Head – Projects & Products
David Wu – General Manager – South East Asia
Lokesh Natoo – Director Operations
Nitin Mehra – Executive Director
Mohammad Umar Shariff – Director – Service Delivery
Madhu Jindal – Director – Client Engagement
Rajesh Bhatia - VP Engineering
At 21North Europ Assistance we extend our helping nature beyond business. We work hard to help our local communities and those beyond we work. One of our criteria to commence this business was to create sustainable living to the local communities by creating job opportunity, financial inclusion and social status.
Each of our offices has a commitment, driven either by the business or by the employees themselves. We empower our employees to make a positive impact by offering flexible work structures, allowing people to take time off work for social responsibility activities.